This Privacy Policy explains how Underworld Vapes, operated by CVUK Ltd (Company Number SC865932), collects, uses, and protects your personal data. In this document, “we”, “our”, and “us” refer to Underworld Vapes. Our registered office is located at 16 D, St. Andrews Street, Dundee DD1 2EX, Scotland. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

We collect and process personal information to provide our services effectively and improve your experience on our website. Personal data may include your name, address, email address, telephone number, order history, delivery information, and any details you provide when contacting us or applying for a job. We only collect information that is necessary for legitimate business purposes and ensure it is used appropriately.

We process your personal data based on different legal grounds. When you create an account, place an order, or agree to our terms and conditions, we process your information to fulfill our contractual obligations, such as delivering products, verifying your identity, and providing customer support. In cases where you contact us, browse our website, or agree to cookies, we rely on your consent to process your data. You may withdraw your consent at any time by contacting us at contact@underworldvapes.uk
, although this may limit your ability to use certain services.

In some situations, we process your information based on our legitimate business interests. This includes improving our services, maintaining records, responding to inquiries, preventing fraud, and carrying out age verification checks for age-restricted products. We carefully consider your rights and ensure that such processing does not negatively impact your privacy. We may also process your data when required to comply with legal obligations, such as responding to lawful requests from authorities.

We use your personal information to provide and maintain our services, process transactions, deliver customer support, and improve our website. Additionally, we may use your data to send updates, promotional offers, and relevant information about our products and services, provided you have not opted out of such communications. Our goal is to enhance your experience while ensuring transparency and control over your data.

To comply with legal requirements for selling age-restricted products, we may share your information with trusted third-party age verification providers. These partners are ISO 27001 compliant and use your data solely to confirm your age eligibility. They do not retain your personal information after verification is completed.

We do not collect or store your payment details. All payment transactions are processed securely through third-party payment providers. These providers operate independently and are responsible for handling your payment information in accordance with their own privacy policies.

Our website uses cookies and similar technologies to enhance functionality and improve user experience. Cookies help us understand how visitors interact with our website, keep users logged in, and analyze performance. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

We do not sell or rent your personal data to third parties. However, we may share information with service providers, business partners, or legal authorities when necessary. Some third-party advertisers on our website may use their own tracking technologies, and we do not control how they collect or use data.

In some cases, your data may be processed outside the United Kingdom or European Union. When this occurs, we ensure appropriate safeguards are in place to protect your information, such as secure processing agreements and compliance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. For example, job application data may be retained for up to three years, while employment records may be kept for up to six years.

You have the right to access, update, or request deletion of your personal data at any time. You may also request restrictions on processing or withdraw your consent where applicable. To exercise your rights, please contact us at contact@underworldvapes.uk
. We may require verification of your identity before processing such requests to ensure the security of your information.

We take data security seriously and use Secure Sockets Layer (SSL) encryption to protect information transmitted through our website. You can verify this by checking for the padlock symbol in your browser’s address bar.

If you post content such as product reviews on our website, please be aware that this information may become publicly accessible. We are not responsible for how third parties use publicly shared information, but you may request removal of your content where appropriate by contacting us.

If you have any concerns or complaints about how we handle your personal data, you can contact us at contact@underworldvapes.uk
. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are not satisfied with our response.

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. By using our website, you confirm that you meet the legal age requirement.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

For any privacy-related inquiries or to contact our Data Protection Officer, please email contact@underworldvapes.uk
or write to us at 16 D, St. Andrews Street, Dundee DD1 2EX, clearly stating “Data Protection Officer” in your message.